Almost all of our participants are over the age of 65 and/or have other health issues. This means they are at an increased risk for severe illness from COVID-19. We are doing everything we can to keep our participants and staff safe.
- As of September 30, 2021, the COVID vaccine is required of all staff, participants, and those who volunteer at the Center. Staff, participants, and volunteers are asked to present proof of vaccination. Anyone in need of an exemption from this vaccination requirement due to medical reason or because of a sincerely held religious belief must submit a completed Request and Accommodation Form to begin the interactive accommodation process. Accommodations will be granted where they do not cause Page Robbins undue hardship or pose a direct threat to the health and safety of others.
- Limited visitors, volunteers, and in-person tours.
- Volunteers – Small groups of volunteers are being reintroduced in phases. Currently, only a small group of fully vaccinated volunteers are allowed to return. Please be patient with us as we revamp our volunteer training and work towards opening it back up to the public!
- In-person Tours – We are doing live tours of our facilities for prospective client families and donors. These tours must be scheduled in advance. Visitors must be able to answer the COVID Questions appropriately.
- Masks are optional. Visitors and guests are highly encouraged to wear masks in the client area. If you would prefer to wear a mask, you are welcome to. If you would like your loved one to continue masking, we will do our best to encourage them to mask, as we have all this time. Please let us know if this is your preference.
- Temperatures of all volunteers and guests are checked upon entry to the Center. Those with a temp of 100 or higher will be sent home.
- We encourage frequent and thorough hand washing and give hand sanitizer often.
- All extra clothing and disposable undergarments are stored in large zip-top bags, on individual shelf compartments.
- We have installed touchless faucets in the client restrooms.
- If an individual visits the Emergency Department or is admitted to a hospital for any reason, we will assess the situation on a case-by-case basis. If any client, staff, or volunteer is hospitalized or visits the ER, please let us know. We will need to know more information to determine the potential exposure level (Which hospital? Were you in the ER waiting room and for how long? What part of the hospital did you stay in?). After we know the exposure level, we will use this information to determine if it’s a low, moderate, or high risk. Low risk will be allowed to return. Moderate risk will need to present a negative COVID test. And high risk will be asked to wait 5 days after exposure, get tested, and then present a negative COVID test.
- The building is professionally cleaned every weeknight.
- All shared equipment and surfaces are cleaned regularly.
- Prior to the pandemic, our capacity was 40 clients per day. Currently, our capacity is 30 clients per day.
- Anyone showing symptoms of COVID-19 will not be allowed to enter the Center.
- If a participant or staff member begins to show symptoms of COVID-19 during Center operating hours, they will be quarantined. The participant’s family will be called to pick up their loved one immediately. Staff will be sent home.
- Anyone sent home due to suspicion of COVID-19 must immediately get a test. The individual will remain away from the Center, pending the results of the test.
- If the individual refuses to submit to testing, they will be deemed positive and denied admittance to the Center until they meet the conditions for returning.
- Should we experience a positive test at the Center, we will label it high or low risk and notify those who have had close, prolonged contact. We will alert the Shelby County Health Department, all employees, and all participant families as soon as possible.
- If transmission has occurred at the Center, we will provide additional cleaning by a professional cleaning service. This will be over and above the current cleaning being conducted by our employees and our daily professional cleaning service.
If a participant or staff member tests positive…
- The participant or employee will be required to remain away from the Center for at least 10 days and until fever-free, sign and symptom-free, requiring no medication to maintain that status.
If a participant or staff member is directly exposed to COVID…
- 5 days after the last point of exposure, the participant/employee will need to have a COVID test. Once the negative test result is received, the individual may return to the Center.
- Without testing, the participant/employee will be required to remain away from the Center for at least 14 days with no symptoms.
- Please note: If the participant/employee will be remaining in the household and continually exposed to someone with COVID, the participant or employee will be considered positive as well and denied admittance to the Center. Testing can occur 5 days after the last point of exposure.
If a symptomatic participant or staff member tests negative…
- Before being allowed to return to the Center, the employee or participant will be required to receive a negative test.
- That employee/participant must be extra vigilant to mask and distance from others.
- Please keep in mind that other viruses and illness, like the flu, still exist! Please do not come to Page Robbins if you have any kind of contagious illness.
Any guest or volunteer the building will be required to truthfully and thoughtfully respond to these questions.
Have you or a loved one traveled internationally in the past 14 days?
If Yes, you will be asked follow-up questions to determine if you need to quarantine before being at the Center.
Have you, your loved one, or anyone in your household been exposed to or diagnosed with COVID-19?
If Yes, you will not be allowed to enter the client area and will be asked to leave the Center immediately.
Have you or anyone in your household had a COVID test in the past 14 days?
If yes, you will not be allowed to enter the client area and will be asked to wait in your car. Further questioning will be necessary.
Have you had any of the following symptoms in the past 24 hours?
Fever or chills
Shortness of breath or difficulty breathing
Fatigue and muscle or body aches
Congestion or runny nose
Nausea, vomiting, diarrhea
If Yes, you will not be allowed to enter the client area and will be asked to wait in your car. Further questioning will be necessary.
Drop-Off & Pick-Up
- Please allow plenty of time for drop-off and pick-up. You may have to wait.
- Only one family in the entry/lobby at a time. Please wait in the car until it is your turn to enter.
- Staff will unlock the doors to let you in the lobby.
- Staff will escort your loved one to the client area.
- If you need to speak with a specific staff member, please call or email that staff member.
- Check-out procedure is the same.
- Staff will escort the client to the lobby.
- Pick up your loved one’s care note in the entryway before leaving.
Visitors & Volunteers
The Center is open to a limited number of visitors, volunteers, and in-person tours. We serve a vulnerable population and want to do everything we can to keep our clients safe and healthy.
We are reintroducing volunteers in phases, starting with a very small number. Please be patient with us as we work towards revamping our volunteer training and opening it up to the public. Currently, only fully vaccinated individuals will be allowed to return to in-person volunteering.
An appointment is required to visit the Center. If you would like to drop off a donation, call the office at 901-854-1200 to make those arrangements. We so appreciate you!