Almost all of our participants are over the age of 65 and/or have other health issues. This means they are at an increased risk for severe illness from COVID-19. We are doing everything we can to keep our participants and staff safe.
- As of September 30, 2021, the COVID vaccine is required of all staff and participants. Staff and participants are asked to present proof of vaccination. Anyone in need of an exemption from this vaccination requirement due to medical reason or because of a sincerely held religious belief must submit a completed Request and Accommodation Form to begin the interactive accommodation process. Accommodations will be granted where they do not cause Page Robbins undue hardship or pose a direct threat to the health and safety of others.
- Limited visitors, volunteers, and in-person tours.
- Volunteers – Small groups of volunteers will be reintroduced in phases. Currently, only a small group of fully vaccinated volunteers are allowed to return.
- In-person Tours – We are doing live tours of our facilities for prospective client families and donors. These tours must be scheduled in advance. Visitors must be able to answer the COVID Questions appropriately.
- Per CDC guidelines, everyone is required to wear a mask in the building.
- Temperatures of all volunteers and guests are checked upon entry to the Center. Those with a temp of 100 or higher will be sent home.
- We encourage frequent and thorough hand washing and give hand sanitizer often.
- All extra clothing and disposable undergarments are stored in large zip-top bags, on individual shelf compartments.
- We have installed touchless faucets in the client restrooms.
- If a participant or staff member visits the Emergency Department or is admitted to a hospital for any reason, this will be considered direct exposure. The individual will need to have a negative PCR test 5 days after being discharged from the ED/hospital. Once the negative test result is received, that individual may return to the Center. Without testing, they must stay away from Page Robbins with no symptoms for 14 days.
- The building is professionally cleaned every weeknight.
- We are using 3M Filtrete 2800 Ultra Fine HVAC filters.
- All shared equipment and surfaces are cleaned regularly.
- Blankets are washed between each use.
- Toilets are cleaned after each use. We have installed commercial toilet lids, which are closed before flushing the toilets.
- Personal care services (bathing, showering, shaving, and hair care) are temporarily suspended, unless there is an extreme emergency during the day.
- We have spaced chairs to promote social distancing and are spacing for group activities.
- We are using plexiglass dividers at the dining tables.
- Anyone showing symptoms of COVID-19 will not be allowed to enter the Center.
- If a participant or staff member begins to show symptoms of COVID-19 during Center operating hours, they will be quarantined. The participant’s family will be called to pick up their loved one immediately. Staff will be sent home.
- Anyone sent home due to suspicion of COVID-19 must immediately get a test. The individual will remain away from the Center, pending the results of the test.
- If the individual refuses to submit to testing, they will be deemed positive and denied admittance to the Center until they meet the conditions for returning.
- Should we experience a positive test at the Center, we will label it high or low risk and handle all contact tracing with the help of Baptist Memorial Health Care Center. We will alert the Shelby County Health Department, all employees, and all participant families as soon as possible.
- We will provide additional cleaning by a professional cleaning service after any positive tests. This will be over and above the current cleaning being conducted by our employees and our daily professional cleaning service.
If a participant or staff member tests positive…
- The participant or employee will be required to remain away from the Center for at least 10 days and until fever free, sign and symptom free, requiring no medication to maintain that status.
If a participant or staff member is directly exposed to COVID…
- 5 days after the last point of exposure, the participant/employee will need to have a negative PCR test. Once the negative test result is received, the individual may return to the Center.
- Without testing, the participant/employee will be required to remain away from the Center for at least 14 days with no symptoms.
- Please note: If the participant/employee will be remaining in the household and continually exposed to someone with COVID, the participant or employee will be considered positive as well and denied admittance to the Center. Testing can occur 5 days after the last point of exposure.
If a symptomatic participant or staff member tests negative…
- Before being allowed to return to the Center, the employee or participant will be required to receive a negative test.
- That employee/participant must be extra vigilant to mask and distance from others.
- Please keep in mind that other viruses and illness, like the flu, still exist! Please do not come to Page Robbins if you have any kind of contagious illness.
Any guest or volunteer the building will be required to truthfully and thoughtfully respond to these questions.
Have you or a loved one traveled internationally in the past 14 days?
If Yes, you will be asked follow-up questions to determine if you need to quarantine before being at the Center.
Have you, your loved one, or anyone in your household been exposed to or diagnosed with COVID-19?
If Yes, you will not be allowed to enter the client area and will be asked to leave the Center immediately.
Have you or anyone in your household had a COVID test in the past 14 days?
If yes, you will not be allowed to enter the client area and will be asked to wait in your car. Further questioning will be necessary.
Have you had any of the following symptoms in the past 24 hours?
Fever or chills
Shortness of breath or difficulty breathing
Fatigue and muscle or body aches
Congestion or runny nose
Nausea, vomiting, diarrhea
If Yes, you will not be allowed to enter the client area and will be asked to wait in your car. Further questioning will be necessary.
Drop-Off & Pick-Up
- Any person who is dropping off or picking up a loved one MUST wear a mask to enter the building.
- Please allow plenty of time for drop-off and pick-up. You may have to wait.
- Only one family in the entry/lobby at a time. Please wait in the car until it is your turn to enter.
- Staff will unlock the doors to let you in the lobby.
- Staff will ask if there have been any changes in the last 24 hours (for example – symptoms, travel, exposure, COVID testing, etc.).
- Staff will escort your loved one to the client area. Only clients and staff are permitted to go past the front desk.
- If you need to speak with a specific staff member, please call or email that staff member.
- Check-out procedure is the same.
- Staff will escort the client to the lobby.
- Pick up your loved one’s care note in the entryway before leaving.
Visitors & Volunteers
The Center is open to a limited number of visitors, volunteers, and in-person tours. We serve a vulnerable population and want to do everything we can to keep our clients safe and healthy.
If you are a volunteer, we miss you! And we can’t wait until the day when we can all be together again. We are reintroducing volunteers in phases, starting with a very small number of weekly music volunteers. Please be patient with us. These phases will occur SLOWLY. Currently, only fully vaccinated adults will be allowed to return to in-person volunteering. No groups. No individuals who participate in a congregate setting (such as schools, colleges, and hospitals).
An appointment is required to visit the Center. If you would like to drop off a donation, call the office at 901-854-1200 to make those arrangements. We so appreciate you!